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Service Call Documents for tracking and managing service response and resolution
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Service and warranty templates and contractsĮquipment cards for recording service history To support the service process, SAP Business One provides the following service tools: Any service costs not covered by contract or warranty are billed to the customer. Once the problem is solved, the service call is closed. Sometimes this may involve a technician coming to the customer site. The service rep attempts to solve the problem but if he or she cannot, the problem is forward to someone with more expertise. The system automatically checks for warranty and contract coverage for the customer and the item. When a customer reports a problem, a service representative opens a service call to record to problem. In our business scenario, our call center is set up to provide the best service to our customers.
#SAP BUSINESS ONE CUSTOMERS HOW TO#
In this topic we focus on how to set and manage services you provide to your customers.